your Self Pay Surgery process
How it works
Welcome to Self Pay!
Get in touch with Us
Our friendly team is on hand to answer any questions you might have, and explain our self pay solution to you before you start. We’ll make sure you have all the information you need.
Step 1
Speak to your GP
Get your referral
Before you come to see us, speak to your GP or other healthcare professional (e.g. dentist) and ask for an open referral letter.
Step 2
We book your appointment
Consultation booking
Once you have decided you would like to meet your surgeon, we will arrange your first consultation.
Step 3
Visit your specialist
Meet your surgeon
Your specialist will discuss treatment options with you and explain any diagnostic tests you might need as part of your individual care package.
Step 4
Surgery Booking
Book your treatment
You will be given a surgery time with very little wait. Payment is made before you start your treatment.
Step 5
Paying for your surgery
Payment
Payment for your surgery is due once you receive your booking and have accepted and signed your surgery quote. We accept bank cheque, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.
Step 6
Self Pay Surgery
Have your surgery
Unlike public hospitals, you're going to get in to have your surgery as quickly as the surgeon can do it.
Step 7
Recovery time
Return home after surgery
We will inform you of your expected recovery time and anything to watch out for.
Step 8
Post surgery appointment
Follow up with your surgeon
We will give you an appointment time and date to follow up with your surgeon, at their consulting rooms. This consultation is included in your Self Pay Surgery Package.
Step 9
Enjoy your health
Get your life back on track
We’ll take care of the rest, leaving you to focus on treatment and recovery while our professional medical teams deliver your personalised care.
Step 10
Book Your Self Pay Surgery Here
Frequently Asked Questions
Self Pay Surgery is an alternative way of getting the treatment you need in a private hospital, by paying for yourself. You might want to choose this option if you want to be seen sooner, or don’t have private health insurance. We aim to make high quality hospital care as accessible and flexible as possible, to help you get back on your feet sooner.
We offer our surgical procedures on a fixed cost basis, which enables you to know the exact cost of treatment before you consent for the procedure.
Fixed cost packages include all the hospital costs for performing the surgery, the Consultant Surgeon and Consultant Anaesthetist fees.
The cost of surgery depends on which procedure you are having.
Our list of surgeries can be found here.
The only additional charge is for your initial consultation with your Consultant Surgeon.
We know that being treated sooner can have a huge impact on your quality of life, so if you would like to explore the option of paying for yourself, please contact us using the enquiry form or contacting us on 03 9792 6739
We pride ourselves on our short waiting times, so your access to treatment could be significantly quicker with us. Please contact us using the enquiry form or calling 03 9792 6739
In order to keep our waiting times low and provide the best possible service to all of our patients, we give you the option to choose your consultant and provide the first available based on the information you provide. This allows us to schedule your care as quickly as possible, so you don’t have to wait any longer than necessary. However, we will guarantee that you see the same consultant throughout your journey with us; they will be with you every step of the way, from consultation to treatment, to aftercare.
All of our consultants are highly skilled and experienced and adhere to the strict quality and governance standards set by the Royal Australasian College of Surgeons and HealtheCare Quality Framework.
We have a dedicated patient helpline number at each hospital for you to call if you have any queries or concerns following your surgery. You will receive a telephone call from one of our clinicians the day after you return home, and you will have a check-up appointment or physiotherapy depending on the type of surgery you’ve had. We’ll make sure that you’re looked after for as long as you need our care.
Please check the individual surgeries to get the full list of inclusions - the general inclusions are below:
- Outpatient diagnostic and pathology services
- Pre-admission assessment and testing
- Hospital charges from admission to discharge
- Surgeon fee
- Anaesthetic fee
- Prosthesis
- Post op consultation
- Take home medication
- Post op care management
You can pay the full amount via credit card or direct debit for the full amount of your Self Pay Surgery Package. Contact our customer service team if you'd like to pay by installments by credit card and/or direct debit.
We have a list of "Buy Now, Pay Later" Providers available to you, including Humm and Zip. Please note, you will need to make these financial applications yourself.
Please check how to apply via our Payment Plans page
